How the Digital Transformation is Changing the Workplace

Posted on 08-15-2019
digital transformation

The amount of technology available today that’s designed specifically for the workplace is truly astounding. From communication tools to organization tools to data management tools, there is likely a software to meet any of your company’s needs. This infusion of digital technologies into the daily operations of a company is called the “digital transformation” and it is affecting all areas of business. Three areas that are experiencing major shifts from the digital transformation are employee expectations, company culture and the C-suite. Keep reading to learn how these three areas are being affected and how you can help your company adapt.

Changing Employee Expectations

Thanks to the rise of this digital revolution, employees today are often more motivated by technical benefits, such as the ability to work remotely, than they are in larger paychecks. Using new technology that allows employees to communicate, collaborate and stay up-to-date on deadlines and tasks, employees can basically work from anywhere with a Wi-Fi signal. Because flexible work schedules and the ability to work remotely are becoming essential – particularly among the younger workforce – it’s worth contemplating if and how your company can offer these benefits. If you want to test it out, start by trying some affordable online collaboration and organization tools like Slack, Trello and Google Hangouts.

It’s important to remember, however, that when investing in new software, you also need to invest in training to teach employees how to use it. A mistake many employers make is purchasing an expensive new platform and then expecting employee productivity to instantly improve without considering the need to adapt and update processes and procedures to work with this software. No matter how tech-savvy your employees are, there is always a learning curve with new technology, so expecting instant results will only cause frustration for you and your team. Consider the amount of time it will take to learn the program and adjust your systems before setting expectations or even purchasing any new software.

Changing Workplace Culture

There are many ways that technology has changed workplace culture. For example, rather than walking down the hall or picking up the phone to talk to a co-worker, you now send an instant message or email. And many companies are ditching traditional brick-and-mortar offices altogether, opting instead for remote workplaces where employees may only see their coworkers through video chat.

However, while the digital revolution may be making employees physically more distant, it is opening up a whole new world of transparency through the evolution of big data. Proper analysis of data can lead to valuable insights, helping companies identify patterns, improve efficiencies and spot new opportunities. Big data can be used to help track employee performance metrics and even to identify reasons for employee dissatisfaction. Access to data also allows employees and executives to be more empowered in decision-making so they can make faster and more informed decisions.

Harnessing the power of this data, however, can be a daunting task. It’s important to have the proper software in place that can collect and extract valuable data. Even more important, is the need to have people on your team who can analyze the data and understand how to implement change based on the findings. This is where changes in the C-suite come into play.

Changing C-Suite

With all of that data, you’re going to need at least one person in your C-suite that understands the meaning of words like “blockchain.” The digital transformation has added all kinds of new “C’s” to the C-suite. Roles like Chief Technology Officer, Chief Information Securities Officer and Chief of Innovation weren’t commonplace just a few years ago. But with the paramount importance of cybersecurity and proper data analysis, IT professionals are now C-suite necessities. Technology is ever-evolving and here to stay, so if you don’t already have a knowledgeable executive driving the IT strategy for your company, it’s time to start hiring.


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