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Director, IT Customer Experience

Moffitt Cancer Center
Tampa, FL
Director IT Customer Experience Job opening at Moffitt Cancer Center
Moffitt Cancer Center has retained Kirby Partners to conduct a nationwide executive search for candidates for their Director, IT Customer Experience.

Moffitt Cancer Center is a Top 10 cancer hospital that is dedicated dedicated to one lifesaving mission: to contribute to the prevention and cure of cancer.

Moffitt, the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, employs more than 7,000 team members. It is recognized for scientific excellence, multidisciplinary research, and robust training and education. Moffitt’s staff includes some of the world’s best oncology physicians, surgeons, researchers, nurses, and healthcare professionals.

The Moffitt Medical Group (MMG) is Florida’s largest multidisciplinary medical group practice that is dedicated to cancer care. The MMG, based at Moffitt Cancer Center, also provides services at other hospitals and clinics throughout the state of Florida and beyond.

Director, IT Customer Experience Job Overview

With the incredible growth of Moffitt Cancer Center, and the new strategic plan, Impact 2028, Moffitt leadership is investing heavily in the Information Technology division to rapidly accelerate maturity and position the organization for the future. Moffitt’s strategic plan is heavily dependent on information technology; one of three pillars is the Digital Care/Discovery Accelerator led by the new Chief Digital Innovation Officer. In addition to the data organization under the direction of the Chief Data Officer, the CDIO also has responsibility for digital innovation, and the Information Technology organization under the leadership of the Chief Information Officer. IT is a core enabler to the digital strategy and will participate in the design, development and implementation of the digital plan. In order to ensure the core functions of IT are positioned to support a rapidly growing organization and achieve the ambitions of the strategic plan, Moffitt is investing nearly $10 million dollars and recruiting over 90 new team members in IT demonstrating the organization’s commitment to technology excellence.

The IT department needs a solid foundation, ensuring the right resources, processes and technologies are in place driving maturity and building strong business partnership across the organization. This high-profile position serves as an important advisor to the Cancer Center’s leadership team and will contribute to the formation and execution of the Moffitt technology vision.

The Director of IT Customer Experience is responsible for the day to day IT operations interaction with the Center’s faculty and staff. This director will drive optimal level customer service by ensuring expectations, process, and delivery are in full alignment.



  • Bachelor’s Degree
  • 10+ years of experience in information technology
  • Significant experience with service delivery, customer service, and operations management
  • 5+ years of leadership experience
  • 3+ years of “specific field” experience – i.e. healthcare IT, Clinical, Finance, etc. management
  • ITIL Foundations


  • Direct or indirect healthcare experience
  • ITIL intermediate or greater certification


For more information about the organization, the Director, IT Customer Experience position, and the community, click the “Full Profile” link (top right sidebar).

Please note that Kirby Partners exclusively represents this job opportunity and all candidates will be presented through our team of executive recruiters.  If you have questions about this position, please email Steve Bennett.



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