Director of Technology Operations

Marshall Health Network (MHN) has retained Kirby Partners to support their search for a Director of Technology Operations.

Marshall Health Network, Inc. is a West Virginia-based not-for-profit academic health system that includes Marshall Health physician practice and four hospitals:

• Cabell Huntington Hospital
• St. Mary’s Medical Center
• Hoops Family Children’s Hospital
• Rivers Health

Cabell Huntington Hospital is a teaching hospital for Marshall University Schools of Medicine, Pharmacy and Nursing. The St. Mary’s Medical Center operates St. Mary’s Schools of Nursing, Respiratory Care and Medical Imaging.

Marshall Health Network serves more than 1.4 million children and adults throughout West Virginia and central Appalachia, providing greater access to high-quality health care.

Notable Recognition

• Marshall Health Network hospitals are recognized as high-performing hospitals by U.S. News & World Report.
• The health system is on Becker’s Hospital Review’s list of 150 Top Employers to Work For.
• Cabell Huntington Hospital is ranked by Forbes’ as Best Employer by State.

See the full list of awards here.

Position Overview

Reporting to the CIO, the Director of Technology Operations will oversee a team of 50, with 3-4 direct reports, and will be responsible for the operations and support of all information systems. This role will ensure that all end-users receive technical support related to relevant applications, including, but not limited to, network operations, telecom, data centers, server environment, cloud environments, desktop, and architecture.

The Director of Technology Operations will develop a plan for addressing legacy issues and system complexity and lead the organization through the effort.

This role requires leadership skills of a seasoned executive who can drive complex change, while operating as a collaborative, service-oriented leader.

Job Responsibilities

• Oversees all operations and financial management of the IT department.
• Manages IT department staff, including recruiting and training new hires.
• Leads and manages all applications, network operations, database administration, and help desk support for end users.
• Establishes procedures for training end users on relevant software, including how to use systems safely and ensure network security.
• Monitors usage of software and hardware and recommends upgrades as necessary.
• Develops organizational policies regarding the appropriate use of software and hardware.
• Oversees data center and network infrastructure.
• Collaborates with subject matter experts across the organization to determine technological needs.
• Evaluates new software and hardware and proposes implementation of new systems to support the organization’s strategic plan, based on compatibility, integration, and ROI.
• Tracks IT operational and capital budgets, providing regular reports to leadership.
• Ensures network security by evaluating solutions, overseeing implementation, and maintenance of approved technologies
• Establishes processes for disaster recovery.
• Manages relationships with external vendors, including the identification of new partners, contracting, and holding vendors accountable to service level agreements.
• Works to achieve a high level of end-user satisfaction, including internal customers and patients.

Upcoming projects

• Create a roadmap to address legacy issues (technical debt).
• Create a “get-well plan” for technology that needs to be fixed (patching, cyber hygiene, domain structure—goal of a single MHN domain).
• Infrastructure enhancement and system modernization.
• Cloud migration advancements and eventual release of on-prem data center(s).
• Integrate hospital number four fully into the system.
• Oracle upgrades and new installations.

Qualifications

Required Education

• Bachelor’s degree.

Required Qualifications

• Ten years of IT experience in a healthcare setting is required.
• Three years of experience overseeing IT teams and projects is required.

Preferred Qualifications

• A Master’s degree is preferred.
• Certification and continuing education are preferred.

Location

• Relocation or residency within a commutable distance from Huntington, WV, is required.

About Huntington, West Virginia

A connected regional hub

Huntington sits along the Ohio River where West Virginia, Kentucky, and Ohio meet. It is home to Huntington Tri-State Airport (HTS), which offers daily flights to major hubs such as Charlotte and Orlando, and is within a few hours’ drive of larger cities including Columbus, Lexington, and Cincinnati. Marshall University, one of the region’s largest employers, anchors the city and contributes a strong academic and cultural presence.

An affordable, livable city

Huntington combines many cultural, entertainment, and dining amenities found in larger cities with a more relaxed pace and a compact urban setting. The city hosts year-round festivals, live music, and community events at venues such as Pullman Square, the Marshall Health Network Arena, and the historic Keith-Albee Performing Arts Center. The cost of living is about 20 percent below the national average, and residents benefit from a short average commute of about 17 minutes, supporting work-life balance. Housing is notably affordable, offering strong value compared to larger metro areas.

Accessible outdoor recreational opportunities

Surrounded by the foothills of the Appalachian Mountains and the Ohio River, Huntington offers abundant opportunities for outdoor recreation. Ritter Park, named one of America’s 10 Great Public Spaces by the American Planning Association, provides a scenic escape within the city. Just outside of town, Beech Fork State Park and Wayne National Forest offer hiking, biking, camping, and water activities. The Paul Ambrose Trail for Health connects much of the city with 18 miles of walking and biking trails.

A close-knit community

Marshall University is deeply rooted in Huntington’s identity, a connection shaped in part by the 1970 Marshall football team plane crash, memorialized in the film We Are Marshall. The city has a strong sense of community and civic pride.

Procedure for Candidacy

Final candidates should expect two interviews with Kirby Partners recruiters (including a video conference interview). You may be asked to complete our “Executive Profile” and submit references to be considered for presentation to the search committee.