Chief Information Officer

Landmark Credit Union has exclusively retained Kirby Partners to support its search for a Chief Information Officer.

Founded in 1933, Landmark Credit Union is a local, not-for-profit financial cooperative owned by its customers and members, with profits returned to members through exceptional rates, lower fees, and personalized service.

At Landmark Credit Union, people come first. Landmark is committed to creating a workplace where associates feel supported both personally and professionally, with a culture, benefits and opportunities designed to support their whole selves. Its “People First” philosophy reflects that commitment and keeps associates at the center of what Landmark does.

In 2021, Landmark opened a new headquarters in Brookfield, WI.  The space features innovative training facilities, modern technology, and design elements to promote collaboration and support associates’ health and well-being.  Amenities include a cafe, half basketball court, and Fitness Center.

Vision

“Everyone in our communities is financially empowered to fulfill their dreams.”

Mission 

“Build and nurture lasting relationships that empower our members and strengthen our communities. We do this through financial education and information, meaningful and relevant offerings, and exceptional and caring service.”

Landmark Credit Union delivers a top-rated digital experience designed to make banking simple, convenient and accessible. Its mobile app has a 91% positive satisfaction rating, and Fast Path allows members to open accounts in as little as one minute. Digital tools such as Credit Hub, card management, Zelle®, financial wellness resources and live chat provide added convenience and support.

Position Overview

Landmark Credit Union is seeking a strategic, innovative, and highly collaborative Chief Information Officer (CIO) to lead the organization’s technology, data and analytics, artificial intelligence, and enterprise delivery capabilities during an exciting period of growth and transformation. Reporting to the President & CEO and serving as a member of the executive leadership team, the CIO will play a critical role in translating Landmark’s business strategy into an integrated technology and digital strategy that supports growth, strengthens operational effectiveness, enhances member and associate experiences, and maintains the organization’s strong risk and compliance posture. The CIO will oversee a team of approximately 75 professionals, complemented by a flexible workforce and strategic technology partners.

Landmark is approaching $10 billion in assets and has an ambitious three-year vision that includes reaching $12 billion in assets by 2028, expanding beyond Wisconsin, increasing member growth and retention through digital banking, growing business lending, and improving operational effectiveness through process improvement, controls, automation, data, cloud technology, and artificial intelligence. The CIO will be instrumental in enabling this growth thoughtfully and responsibly. This leader will ensure Landmark has the technology foundation, data capabilities, delivery discipline, and organizational capacity necessary to scale, embracing innovation and moving with urgency while never compromising safety, security, resilience, or regulatory obligations.

Beyond technology strategy and operations, the CIO will serve as a true business partner and thought leader across Landmark. The ideal candidate will bring strong business acumen, executive presence, and the confidence to offer a point of view while remaining humble, collaborative, and focused on achieving the right outcome rather than simply being right. This leader will help evolve enterprise governance and prioritization, strengthen collaboration across the technology organization, and build a culture of mentorship, empowerment, accountability, and continuous improvement. With significant opportunities ahead including cloud migration, modernization of lending platforms, M&A integration, back-office automation, responsible AI adoption, and continued digital transformation, the CIO will have the opportunity to shape both the technology organization and Landmark’s broader evolution as the institution grows.

Key Responsibilities

• Enterprise strategy and business partnership. Develop and execute integrated technology, data, analytics, AI, and delivery strategies and multi-year roadmaps aligned with Landmark’s growth, operational priorities, and member and associate experience.
• Technology operations, architecture, and modernization. Lead enterprise applications, infrastructure, networks, cloud, integration, end-user technology, service management, and architecture, establishing standards and lifecycle plans that strengthen reliability, recoverability, scalability, performance, and cost effectiveness.
• Investment, portfolio, and delivery management. Establish governance for demand, business cases, prioritization, funding, capacity, and enterprise delivery. Balance strategic, regulatory, risk, maintenance, and innovation needs and recommend when investments should move forward, change direction, or stop.
• Delivery discipline and change readiness. Ensure major initiatives have clear business ownership, requirements, testing and implementation readiness, cross-functional risk and dependency management, organizational change support, and post-implementation measurement.
• Cybersecurity, resilience, and regulatory readiness. Partner with Information Security, Risk, Compliance, Legal, and Internal Audit to manage technology, privacy, third-party, continuity, disaster-recovery, and regulatory risks; maintain a strong control environment; prepare for examinations and audits; and drive remediation of identified issues.
• Data, analytics, and AI. Lead enterprise data strategy, governance, quality, architecture, integration, security, access, analytics, business intelligence, and responsible AI. Establish appropriate AI oversight and controls while expanding trusted data and practical AI capabilities that improve decision-making, member value, associate effectiveness, and operational performance.
• Digital transformation and innovation. Partner across the organization to modernize member and associate experiences, simplify processes, automate work, and evaluate and scale emerging technologies based on demonstrated value.
• Financial, vendor, and performance management. Oversee technology budgets, forecasts, investment cases, strategic vendors, contracts, service levels, concentration risk, total cost of ownership, and key performance and risk measures. Provide clear reporting and recommendations to executive leadership, the Technology Committee, and Board.
• Leadership and talent. Build an effective operating model across IT, Data and Analytics, AI, and Delivery Management; attract and develop strong leaders and specialists; clarify accountability and decision rights; and foster collaboration, innovation, continuous improvement, and service to Landmark’s members and associates.

Qualifications

Required Education

• Bachelor’s degree in Information Technology, Computer Science, Data Science, Business, Finance, or a related field.
• Master’s degree preferred.

Required Qualifications

• 10+ years of progressive technology leadership experience, including significant responsibility for enterprise technology strategy, operations, budgets, talent, and risk.
• Experience leading technology within a highly regulated, complex organization of significant scale and complexity; financial services experience preferred.
• Experience supporting organic and M&A-driven growth, including systems integration, data conversion, and organizational readiness.
• Proven success developing and executing multi-year technology strategies and roadmaps aligned with organizational strategy, growth, and measurable business outcomes.
• Broad enterprise technology experience spanning applications, architecture, infrastructure, cloud, cybersecurity, data, analytics, and business continuity.
• Experience leading enterprise delivery and portfolio management, including prioritization, capacity planning, governance, and resource allocation.
• Strong understanding of technology risk, cybersecurity, privacy, regulatory compliance, and third-party risk, with the ability to partner effectively across risk, security, compliance, legal, and audit.
• Experience advancing data, analytics, AI, and automation capabilities to improve decision-making, member experience, and operational effectiveness.
• Proven ability to build and develop high-performing teams, including organizational design, coaching, mentorship, talent development, and succession planning.
• Strong business and financial acumen, including experience managing technology investments, budgets, vendors, and strategic partnerships.
• Exceptional executive communication, collaboration, and influencing skills, with the ability to translate complex technology and risk topics for senior leadership and Board audiences.

Preferred Qualifications

• Experience leading cloud migration, lending technology modernization, digital transformation, and enterprise automation.
• Experience establishing AI governance and applying AI and emerging technologies to practical business opportunities.
• Experience evolving technology operating models and building enterprise-wide prioritization and capacity-management frameworks.
• Demonstrated ability to foster a culture of collaboration, empowerment, mentorship, healthy debate, and accountability.

Location: While this position will be hybrid, the CIO must reside or be willing to relocate to the Greater Milwaukee, WI area.

About the Area

A wide range of communities and lifestyles

Greater Milwaukee offers the amenities of a major metro area with a wide range of suburban communities nearby. Brookfield, about 15 minutes west of downtown Milwaukee, offers highly regarded schools, established neighborhoods, shopping and dining, and convenient access to the region’s major employers. Chicago and Green Bay are both within about two hours.

Vibrant culture and lakefront living

Lake Michigan is a defining part of the region, with beaches, parks, trails and opportunities for boating, kayaking and other water activities. Milwaukee also offers professional sports, distinctive neighborhoods, a strong restaurant scene and major cultural events, including Summerfest along the lakefront.

Year-round outdoor recreation

Southeastern Wisconsin offers plenty to do throughout the year, from hiking, cycling and boating in warmer months to skiing, cross-country skiing and snowshoeing in winter.

Procedure for Candidacy

Final candidates should expect two interviews with Kirby Partners recruiters (including a video conference interview). You may be asked to complete our “Executive Profile” and submit references to be considered for presentation to the search committee.