Journey Owner (Business Process Automation)

Moffitt Cancer Center
Tampa, FL
Kirby Partners filling Journey Owner (Business Process Automation) at Moffitt Cancer Center.
Moffitt Cancer Center has retained Kirby Partners to conduct a nationwide executive search for candidates for their Journey Owner (Business Process Automation).

Moffitt Cancer Center has become one of the world’s first cancer centers with a dedicated machine learning department, which will accelerate cancer research by translating powerful tools from the computer to the bedside. As Florida’s only National Cancer Institute-designated Comprehensive Cancer Center and one of only 30 leading cancer centers in the U.S. participating in the National Comprehensive Cancer Network, Moffitt is at the very forefront of cancer centers worldwide in pioneering advances like CAR T-cell therapy; Moffitt’s cancer outcomes up to four times the national average.

Moffitt employees are among the top-skilled IT experts in the Tampa Bay Area and partner with world-class physicians, scientists, and researchers to develop innovative technologies that support pioneering advances and life-saving patient care. 

Moffitt Cancer Center, along with Digital Medicine Society (DiMe), is co-hosting CancerX, a public-private partnership announced by The White House as a national accelerator to boost innovation in the fight against cancer as part of the reignited Cancer Moonshot.

Facts and Figures:

  • 8,000+ team members
  • 10,364 admissions
  • 27,203 new patients
  • 218 beds
  • 598,326 outpatient visits
  • 12,848 surgical cases
  • 86,079 patients seen
  • $47.8M global revenue

Journey Owner (Business Process Automation) Position Overview

Moffitt’s Center for Digital Health is building out a Digital Innovation Practice which will include an innovation studio focused on leveraging new digital capabilities to enhance consumer experiences and to eliminate operational inefficiencies throughout the enterprise. 

The studio is being built from the ground-up with a startup-like approach, employing an agile methodology and embracing a “consumer first” mentality to design, deploy, and manage cutting-edge technology.

Moffitt is looking for a mission-driven Journey Owner (“Product Manager”) to create innovative digital experiences for the Moffitt community that enables operations (including clinicians, business, research teams, vendors, and payors). 

The position reports to the Director of Digital Innovation – Operations Transformation, and is responsible for contributing to the operational efficiency goals of the team.

Journey Owners lead cross-functional teams known as “pods”, drawing talent from multidisciplinary internal and external groups, and with the flexibility to scale resources as needed based on the initiative at hand. 

Pods are charged with driving initiatives that create impactful operational efficiencies. 


Required Skills and Experience:

The ideal candidate is someone who thrives in an entrepreneurial environment, with a results oriented mindset, having the autonomy and accountability for delivering innovative products. This person should have strong relationship building skills to influence change, the passion for ongoing learning about emerging technologies and their implications to business operations, and the courage to tackle meaningful problems in healthcare.

  • Bachelor’s degree in computer science, technology management, business management, or related discipline
  • Minimum 5 years of experience in working in a product management, product marketing, consulting, agency, and/or software development environments
  • Minimum 3 years of experience managing and/or leading project resources for business process automation technologies (e.g. RPA, OCR, BPM, chatbots etc.)
  • Minimum 2 years of experience in healthcare operations, technology innovation
  • Demonstrated success in leading a business process automation program, developing internal capability products from concept to delivery including creating user stories, technical specifications, and KPIs
  • Strong experience with technology change management in complex, matrixed environments
  • Working knowledge of digital health landscape, and business process automation
  • Agile methodologies in product management 
  • Strong experience managing, motivating, and collaborating with cross-functional teams, individuals, and senior level management in a matrixed organization

Preferred Experience/Qualifications:

  • MBA or Master’s degree in a related field
  • Certified Change Management Professional (CCMP), or equivalent
  • Healthcare experience (either consulting, digital health vendor, or health system) in provider operations is highly desired but not required

Please note that Kirby Partners exclusively represents this job opportunity and all candidates will be presented through our team of executive recruiters. If you have questions about this position, please email Margaret Cowan.

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